Member FAQ

Q: Can I write reviews on products that I have purchased?
A: If the product you would like to review is listed on our website then we welcome your reviews.

Q: I would like to write a review on a product I purchased, however I do not see it on the website?
A: We are constantly updating our website with new products, so if you don’t find the product you are looking for on BeautySouthAfrica, send us an e-mail (info@beautysouthafrica.co.za) and we will do our best to list it as soon as possible.

Q: How much does it cost to register as a Beauty Addict on BeautySouthAfrica?
A: Registration is free and there are no follow-up costs involved.

Q: How will I receive products for Trial Team reviews?
A: All products for Trial Teams are sent to the address you provide, via courier. Products will be sent Monday to Friday between 08:30 and 17:00.

Q: Can I still become a Beauty Addict if I do not live in South Africa?
A: We welcome members from all around the world, however, our Trial Teams are restricted to South African residents. International readers are welcome to post comments and reviews, but will unfortunately not be included in Trial Teams.

Q: How do you know which Trial Team products will suit me?
A: Trial Team members are selected according to beauty profiles. The information you provide in your profile allows us to select products suited to your skin type, skin concern, age, hair condition etc.

Q: Will I automatically be part of a Trial Team?
A: Trial Team participants are chosen according to the specific product available and the information in your beauty profile, so you may not always be a suitable choice. While registered on the website, you are guaranteed to be chosen as part of a Trial Team, however, we cannot guarantee how often you will be selected.

Q: Is it possible to lose my status?
A: Yes. Once you have reached Gold Status, you will be required to maintain a minimum level of activity on the website in order to keep your points above 500. If you are inactive on the website for two months or longer, you will automatically lose 100 points. For this reason, you will be required to comment on articles and submit reviews on a monthly basis in order to gain points and remain on Gold Status.

Q: How many reviews may I write?
A: We limit reviews to one per product.

Q: Will my reviews be edited?
A: Reviews are monitored for tone and style, but otherwise remain unchanged. Please note that the copying and pasting of existing reviews or press releases will not be accepted. Reviews should be authentic and as detailed as possible. Comments and reviews containing blasphemy / crude language will not be tolerated and will be removed.

Q:  I am trying to log in with my Facebook account, however it won’t let me. What should I do?
A: In order to log in with your Facebook account, you will first need to register on BeautySouthAfrica using the email address that you use to log in on Facebook. Once registration is complete, you will be able to log in using the ‘Login with Facebook’ icon.

Q: I’ve submitted a question to the ‘Ask the Experts’ section, however my points are not updating. Am I doing something wrong?
A: You will only accumulate points once the question you asked has been approved and activated on BeautySouthAfrica. Please allow at least 72 hours for your question to be answered.

Q: How long will it take before an expert answers my question?
A: Our experts try to answer questions in a timely manner, however, please allow 72 hours for your question to be answered.

Q: How do I earn points?
A: For further details on how to earn points click here.

Q: How much time will I have to complete my Trial Team review?
A: Trial Team review deadlines are determined according to the type of product being reviewed. You will be informed via email of a deadline, however, you will never have less than one week to complete your review.

Q: May I review my Trial Team products on another website?
A: If you receive a product from us for a Trial Team, your review may not be posted on another website. This applies to both South African and international beauty websites.

BeautySouthAfrica - your pre-shop stop for all things beauty

Beautysouthafrica.com is South Africa’s most comprehensive online beauty magazine and your pre-shop stop for product information and reviews. From the latest international make-up trends to the hottest new products on the market, we offer insights into the glamorous world of beauty. Join like-minded beauty fanatics in our loyalty program and earn points, trial beauty products and share your experiences.

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