I too am not a great fan of Pantene’s products, I used various Pantene products for about 6 years and I thought my hair was ok, not always as smooth and sleek as other people, but I just thought that this was because I just had bad hair. I had also experienced the dry flakiness as well. When my hairdresser suggested that I try some different products, even if it was still store bought (Dischem or Clicks). I followed her advise and purchased Tresemme as well as Vo5 products and was amazed at the difference! My hair has been in a much better condition since I stopped using Pantene. I know vary my products and have at least 3 different brands in my shower at all times.