Get VIP counter service

Thursday, 29 November 2012

Get YIP counter treatmentIt’s easy to feel overwhelmed at a make-up counter, but we found these tips by a make-up artist who used to work at a department store counter.

Do you ever feel completely lost at a make-up counter? I’ve noticed many customers who look completely overwhelmed by the amount of people and product in my store. That’s one of the reasons I like sitting a customer down for a consultation. Part of my job is to create a safe and calm environment for my clients to learn about new products. More importantly, I try to give each customer exactly what he or she is looking for. Sitting down with an artist guarantees you individualised attention, but before you head down to your nearest beauty counter, here a few tips for the best service possible.

Know the counter’s policy

Every counter is different. Some counters ask for a minimum product purchase before they sit you down, but many don’t. Ask the counter about their consultation policy with a beauty advisor or make-up artist.

Make an appointment

During the holidays and sale days there’s an abnormal amount of people shopping. Keep in mind that when a store is so busy an artist may have to work faster than normal in order to help everyone. This changes the quality and effort of work. You want to make sure you’re receiving as much attention as possible, so make an appointment in advance. This guarantees that there will be someone available and that you won’t feel rushed.

Bring a picture

Help your artist out. If I hear another ‘I want a smoky eye’, I just might scream in frustration. Everyone has a different interpretation of what a smoky eye is. There are soft smoky eyes, dramatic smoky eyes, simple smoky eyes, and more. I’ve seen a woman throw a tantrum because an artist didn’t use the exact shades of blue she wanted. Bringing a picture that shows exactly what you want will also save you lots of time.

Name your allergies

One lady came to try a foundation primer. After testing out a product, she asked if it had silica in it. I didn’t even have time to say ‘yes’ before she started breaking out in hives. Usually make-up artists ask if you have allergies, but if they don’t take the initiative, you should. Don’t wait until something burns on your face to say something is wrong. Communication is key.

Use a disposable wand

I can’t tell you the number of times I’ve seen someone use mascara straight from the tube at a counter. It’s scary just thinking about the serious eye infection you could get. There should always be disposable mascara wands – if you can’t find them, ask someone. Just a quick reminder, spraying a wand with alcohol isn’t enough to disinfect it.

This article originally appeared on Beautylish.

Image: Peter Bernik/

Written by

Megan Kakora has helped launch the websites of, and been the online editor for, some of South Africa’s biggest glossy magazines. She believes in less-is-more, except when it comes to her collection of nail polish colours.
Megan on Google+

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  1. Lah

    Have had such terrible service lately!

    6 years ago •

  1. Gleeson

    Will have to try it out in the New Year :)

    7 years ago •

  1. Debbie

    I always feel lost at beauty counters and sometimes the sales people make you feel like you dont know what is good for you.

    7 years ago •

  1. Nuuh

    Great tips they will come in handy next time I get my make up done at the counter

    7 years ago •

  1. Humphreys

    I am always in awe of how different and professionaly applied the make up is done at counters. However, if you attempt it at home it hardly delivers the same results :-)

    7 years ago •

  1. Azraa

    Thanks for the tips. It can sometimes become overwhelming.

    7 years ago •

  1. Noma

    Great tips.. I always see people at Edgars (MAC beauty dept) seated and having their faces made up…. wondering if they pay for that…

    7 years ago •

  1. Tasha

    Great article. Will note at least some of the things from it.

    7 years ago •

  1. Cass1231

    Great article, would like to get my make-up done in store..however find people stare..

    7 years ago •

  1. Riekie

    Agree with Gee Whiskers, I never get my make-up done at counters. It does feel unhygienic. I rather test the products on my hand, and always got waterless handsoap on me.

    7 years ago •

  1. Gee Whiskers

    I don’t like having makeup done at the counters. A lot of them don’t use disposable application tools. Lipstick especially gets to me! They use the same brush between each stroke on the lips and the lipstick so they are still transferring germs to the lipstick. It all freaks me out!

    7 years ago •

  1. Lady-T

    Great article, useful information. Thank you so much

    7 years ago •

  1. foreverGLAM

    Next time I’ll ask for the disposable mascara wand.

    7 years ago •

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