Thanks so much for your question. If your therapist is referring to using a scrub cleanser or exfoliator, then yes, this information is true, as the scrub-type products tend to scrape the skin and can therefore transfer infection. However, it is actually important for a congested skin to exfoliate at least once a week, BUT you need to use an enzyme-type exfoliator that does not scrape the skin at all. There are a few very good ones that I can highly recommend, one of my personal favourites being, Lamelle’s Cathepzyme.